Managed IT Support
Total Secure & Manage
Microsoft 365 and the machines it runs on, under one monthly figure per user. Your tenant secured and administered, your devices patched and protected, and one helpdesk that answers all of it.
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Complete Managed Support and Security
The Tenant, the Devices, and the Person Who Picks Up the Phone.
Microsoft 365 – Secure & Manage looks after your tenant: identity, email, sharing, policies, licences, backup. It is the right service for a business whose devices are already someone else’s problem.
For most businesses, they aren’t. The laptop that won’t boot, the accounts package that stopped talking to the printer, the starter who needs a machine on Monday — those land on the same person, and that person is usually the one who is best at computers rather than the one who is paid to be.
Total Secure & Manage covers both halves. Everything in our Microsoft 365 service, plus the desktop layer: monitored and patched devices, Defender for Endpoint managed properly, ransomware controls applied as standard, and a business-hours helpdesk that answers hardware and third-party application faults as well as Microsoft ones. We resolve 97% of them.
One service, one number per user, one place to call. That is the whole idea.
What Total Secure & Manage Covers
Two services in one: everything we do inside Microsoft 365, and everything that happens on the devices your people use it on.
The Complete Microsoft 365 Service
A fully configured and secured tenant, with monthly review and remediation of the baseline policies — plus all administration of Intune, Entra, Exchange and BYOD.
Devices Monitored and Patched
Monitoring software on every machine keeps operating systems and applications current, so updates happen before anyone has to think about them.
Defender for Endpoint, Actively Managed
Advanced antivirus monitored and managed by our team — not deployed once and left to report into an empty inbox.
Ransomware Controls as Standard
Local admin rights removed, application restrictions applied where you want them, and protection measures that make a bad click survivable.
One Helpdesk for All of It
Business hours, with a 15-minute to 4-hour response depending on severity. Hardware and third-party application faults included — we resolve 97% of them.
Starters, Leavers and Licences
The administration that quietly eats a day a week internally: accounts created and closed, devices wiped, passwords recovered, renewals watched.
What You Actually Get, in Two Halves
Priced per user, per month. Every business-as-usual task below is included — there is no project fee for the ordinary running of your IT.
Microsoft 365 – Secure & Manage
Everything inside the tenant, looked after continuously:
- A fully configured and secured Microsoft 365, built on our blueprint
- Monthly reviews and remediation of the baseline security policies
- Monitored security levels across Defender for Office 365, SharePoint and Teams
- Defender for Microsoft 365 email security configured and managed
- New Conditional Access capabilities rolled out as Microsoft releases them
- All administration of Intune, Entra, Exchange and BYOD policies
- Licence management — global admin, password losses, remote wipe, renewals
- Microsoft 365 backup for mailboxes and OneDrive (SharePoint shared data subject to size)
- Business-hours helpdesk for starters, leavers and problems with the apps themselves
- A quarterly review with your account manager, including practical rollout of the apps most businesses never touch — Bookings, Planner, To Do, Lists, Forms, Loop
- Regular security reviews scoping the next layer worth adding: Global Secure Access, sensitivity labels, data loss prevention
Desktop – Secure & Manage
And everything on the machines themselves:
- Device and application security updates delivered through monitoring software installed on every device
- Defender for Endpoint monitoring and management
- Device reporting, feature blocking and health checks on request
- Ransomware protection measures and removal of local administrator rights
- Application management and restrictions on request
- Business-hours helpdesk with a 15-minute to 4-hour SLA depending on severity
- Faults relating to hardware and third-party applications answered as standard, with a 97% resolution rate
- This is the half most Microsoft-only providers leave out, and the half your staff notice every day.
FAQs
Microsoft 365 – Secure & Manage covers the tenant. Total Secure & Manage covers the tenant and the devices, and the helpdesk answers hardware and third-party application faults as well as Microsoft ones. Both are priced per user, per month; Total is the higher of the two. If someone else already looks after your endpoints, the Microsoft 365 service on its own is the sensible choice.
Yes. Every fault relating to hardware or a third-party application gets a response, and we resolve 97% of them. Where a problem genuinely belongs to a vendor, we manage that conversation rather than handing you a reference number.
Business hours, with a target response of between 15 minutes and 4 hours depending on severity. A user who cannot work is not treated the same as a printer that needs a driver.
Total Secure & Manage assumes a properly configured and secured tenant, so where an environment has not been through a Tenant Secure deployment we start there. You should not pay a monthly fee to maintain something that was never set up correctly in the first place.
Mailbox and OneDrive backup is included, with SharePoint shared data subject to data size. It is worth knowing that Microsoft does not do this for you — under their own terms, the data in your tenant is your responsibility, and most businesses discover that at the worst possible moment.